Our Terms and Conditions

Welcome to HERAFERI. If you continue to browse and use our app you need to agree with and be bound by the following terms and conditions of use, which combine with our privacy policy governs owner name (Owner of HERAFERI) relationship with you in relation to this app and the


These following definitions apply to the terms and conditions set out below that govern this
contract of Carriage between you and us.

“We”, “our”, “us” shall refer to HERAFERI. Its employees, authenticated agents, and its independent contractors and the entities that carry or undertake to carry the consignment hereunder or perform any other services incidental thereto on its behalf.
“You”, “your”, “consignor” shall refer to the sender, consignor of the consignment, holder of this Consignment Note, receiver and owner of the contents of the Consignment or any other party having a legal interest in those contents.
“Dangerous Goods” means goods that come in the category of dangerous as per ITA DGR, IMDG-Code, ICAO T.I, ADR or other national regulations for transport.
“Consignment” means any package, parcel, freight, or satchel which can accept by us for Carriage under Our Consignment Note.
“Prohibited Items” means any goods or materials, the Carriage of which is prohibited by any law or regulation of India.
“Delivery” is known as the tender of the Consignment to the consignee or intimation about the arrival of the consignment.
“Receiver” also we call “Consignee” shall refer to the recipient or the consignee of the Consignment.


This agreement applies to user(s) if the user(s) are visitors, registered - free or paid user(s) who
use the website for any purpose. It also applies to any legal entity which may be represented by you under definite or apparent authority. User(s) may use this site alone for their own personal or internal purposes.


HERAFERI may change, modify, amend, or update this agreement from time to time without any
prior notification to user(s) and the amended and restated terms and conditions of use shall be
effective immediately on posting. If you do not accept the changes, you must have to stop the use of our services. Your consecutive use of the Services will signify your acceptance of the changed terms. User(s) shall also be bound by any amendment made in any policy from time to time, referred to in this Terms of Service.


User(s) which means any individual or business organization that legally operates in India or in
other countries, uses and has the right to use the Services provided by HERAFERI. The Services provided by HERAFERI is a technology-based service that enables the hiring of any goods vehicle by customers for a point to point service, or for time and usage based service within city limits and outside city limits, including inter-city all over India, through the internet and/or mobile telecommunications devices.


HERAFERI is the sole owner and having a lawful licensee of all the rights to the web site and its
content. Web site content means its design, text, images, graphics, sound, video, etc. The web
site content epitomizes trade secrets and intellectual property rights protected under worldwide
copyright and other laws. All title, ownership, and intellectual property rights in the website and
its content shall remain with HERAFERI, its affiliates or licensor’s of HERAFERI content, as the case may be.

HERAFERI reserves the right, in its sole discretion and without any obligation, to make
improvements to, or correct any error or omissions in any portion of the Service or the


All related icons and logos are registered trademarks or trademarks or service marks of HERAFERI in various jurisdictions and are protected under applicable copyright, trademark, and
other proprietary rights laws. The unauthenticated copying, modification, use or publication of
these marks is strictly prohibited.


All content on this web site is the copyright of HERAFERI except the third party content and link
to third party web sites on our application or website.

Systematic retrieval of HERAFERI content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through automatic devices, robots or manual processes) without written permission from HERAFERI is strictly prohibited.

Moreover, the use of the content for any purpose not expressly permitted in this Agreement is
prohibited and may invite legal action. As a condition of your access to and use of HERAFERI’s


Links to third party sites are provided by web site as a convenience to user(s) and HERAFERI
has not had any control over such sites i.e. content and resources provided by them.

HERAFERI may allow user(s) access to content, products or Services provided by third parties
through hyperlinks (in the form of word link, banners, channels or otherwise) to such Third Party’s website. We cautioned you to read such sites’s terms and conditions and its privacy
policies before using such sites in order to be aware of the terms and conditions of your use of
such sites.


Most content and some of the features on the web site are made available to visitors free of
charge. However, HERAFERI reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice. HERAFERI reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.


The following Terms & Conditions are applicable to customers utilizing the Services offered by the Company for the hiring of mini-trucks:

The customer has to pay the agreed fare, parking charges, further night surcharge (If applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for utilizing the mini-truck Services.

The customers have to make sure that he/she will not indulge in any of the following activities
while availing the service:

Soiling or damaging the body and/or any other interiors of the mini-truck.
Misusing or damaging any of the devices (technical/non-technical) in the truck.
Ask about breaking off any Traffic/RTO/City Police and/or government rules for any
purpose. The driver has the right to decline such a request by the customer. The driver
also has the right to decline such a pick-up.
Pressurizing the driver to overload truck with the consignment than the decided limit.


User(s) shall not disclose any information received under the contract of service with
HERAFERI to any third party. Access to any information which pertains to the business of
HERAFERI shall be kept confidential to the extent it might adversely impact HERAFERI’s
business. User(s) shall be liable to indemnify HERAFERI against any loss of business or
reputation due to the act of the user(s).


Dangerous Goods

We do not carry, nor perform other services regarding, goods which are in our individual opinion
Dangerous Goods including, but not limited. Those are specified in the regulations, guidelines,
technical instructions, codes applicable to us and our business or to the transport of, or the
performance of other services related to Dangerous Goods.


By providing us your consignment you accept our terms and conditions set out in the consignment note and the contract of carriage and the contract for the performance of other services in place of yourself and/or anyone else who has an interest in the consignment or the performance of other services irrespective of whether you have signed the front of our consignment note or not.


If the receiver refuses to accept delivery, we will try to contact you and agree to the appropriate
next action. You agree to pay us any costs we incur in forwarding, disposing of or returning the
consignment and our charges (if any) for the agreed appropriate next action.

If the user(s) terminates the agreement with HERAFERI with respect to any consignment, the
user(s) shall be liable to pay HERAFERI the entire fees and other expenses so incurred with
respect to such consignment.


You undertake to us that you should not allow any other person who has an interest in the consignment to bring a claim or action against us arising out of Carriage even though we may have been overlooked or in default and if a claim or action is made you will indemnify us against the consequences of the claim or action and the costs and expenses we incur in defending it.

The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitutes the entire agreement between the User(s) and HERAFERI with respect to access to and use of the web site and the Services provided by HERAFERI, superseding any prior written or oral agreements in relation to the same subject matter here in...


GST, as applicable, will be levied on the Invoice.
Any information shall be considered only prospectively. Under no circumstances, will
invoices are revised retrospectively for the delay in providing GST registration information.
Taxes on counter charge mechanism, wherever applicable, shall have to be paid by the
recipient of services.


All the information held by this website is for general information purposes only. The information is provided by HERAFERI and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express, about the integrity, accuracy, liability, availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such details is therefore strictly at your own risk.

In the case we will be answerable for any loss or damage including without limitation, indirect or
consequential loss or damage, or any loss or damage whatsoever originating from loss of data or profits are originating out of, or in connection with, the use of this website.

Through this website, you are able to link to other websites which are not under the control of
HERAFERI. As we all know, we have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily involve a recommendation or endorse the views expressed within them.

All the effort is made to keep the portal up and running smoothly. However, HERAFERI takes
no responsibility for, and will not be accountable for, the portal being ephemerally unavailable
due to technical issues beyond our control.